Sales Support
Customer Service Representative (Inside Sales)
The heart of our call center. A salaried-plus-bonus inside sales role ideal for strong communicators from customer service, restaurant, sales, or call center backgrounds who are ready to start a career in the financial industry.
Chesterfield, MO (on-site)
Full-time - On-site
Salary plus bonus / commission
Entry-level; no mortgage experience required
Compensation Overview
This is a salaried, inside-sales position plus bonus and commission. Compensation will be based on experience and performance against production goals.
About Homestead Financial Mortgage
Homestead Financial Mortgage is a direct lender founded in Chesterfield, Missouri in 1998, with offices at 14897 Clayton Road, Chesterfield, MO 63017. As a direct lender, we handle processing, underwriting, and closing in-house, which gives our team greater control over each file, faster turn times, and a more collaborative day-to-day environment.
We grow around the right group of people. Every team member brings something different to the table, and we build our culture around responsiveness, professionalism, and helping one another succeed.
Meet Greg Aftayev - 28+ years in mortgageRole Overview
Our Customer Service Department keeps our call center in front of clients and their needs, and it is often the first step into a career with our company. Whether you come from customer service, hospitality, restaurant work, retail, sales, or another fast-paced, people-focused field, this is an excellent opportunity to grow.
This is a salaried, plus bonus, inside sales position centered on outbound calling, client communication, and meeting production goals.
Key Responsibilities
- Manage inbound and mostly outbound calls with clients.
- Use our software to reach clients through multiple channels.
- Transfer calls to the correct team member when needed.
- Meet or exceed individual customer service and production goals.
Required Qualifications
- Comfortable with a high volume of outbound calling.
- Able to learn multiple software programs quickly and comfortable with technology.
- Excellent verbal communication, listening, interpersonal, and organizational skills.
Preferred Qualifications
- Prior experience in customer service, call center, hospitality, retail, or sales.
- Experience in a commission- or goal-based role.
Skills & Competencies
- Dedication to service that exceeds client expectations and builds loyalty.
- Strong attention to detail while consistently meeting production goals.
- Ability to multitask and manage personal productivity.
- Comfortable working in Salesforce (our CRM) and Encompass by ICE Mortgage Technology (our loan origination platform); prior hands-on experience with either is a plus, and we train the right person.
- Comfortable using modern AI tools to work more efficiently - for example, drafting and paraphrasing emails, summarizing documents, and sharpening written communication - while always handling client and company information securely.
- Collaborative and solutions-oriented, with a habit of picking up the phone to resolve issues directly across sales, processing, underwriting, and closing.
Benefits & Support
- 401(k) / retirement plan
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Health savings account (HSA)
- Paid time off
- Professional development support
Specific benefits may vary by role and eligibility.
Licensing & Compliance
- No mortgage license is required for this role.
- All team members are expected to follow company and regulatory standards.
Application Questions
- Tell us about your background. What experience do you have in customer service, call center, hospitality, retail, or sales? *
- This role centers on a high volume of outbound calls. How comfortable are you with outbound calling, and what experience do you have with it? *
- Describe your experience working toward goals or quotas in a commission-based or production-based environment. *
- How quickly do you pick up new software and tools, and how do you stay organized while managing a high volume of clients and calls? *
You will answer these when you apply. Fields marked * are required.
Equal Employment Opportunity
Homestead Financial Mortgage is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.