Sales Support

Customer Service Representative (Inside Sales)

The heart of our call center. A salaried-plus-bonus inside sales role ideal for strong communicators from customer service, restaurant, sales, or call center backgrounds who are ready to start a career in the financial industry.

Location / Work

Chesterfield, MO (on-site)

Employment Type

Full-time - On-site

Compensation

Salary plus bonus / commission

Experience

Entry-level; no mortgage experience required

Compensation Overview

This is a salaried, inside-sales position plus bonus and commission. Compensation will be based on experience and performance against production goals.

About Homestead Financial Mortgage

Homestead Financial Mortgage is an established direct lender with more than 25 years in business. As a direct lender, we handle processing, underwriting, and closing in-house, which gives our team greater control over each file, faster turn times, and a more collaborative day-to-day environment.

We grow around the right group of people. Every team member brings something different to the table, and we build our culture around responsiveness, professionalism, and helping one another succeed.

Role Overview

Our Customer Service Department keeps our call center in front of clients and their needs, and it is often the first step into a career with our company. Whether you come from customer service, hospitality, restaurant work, retail, sales, or another fast-paced, people-focused field, this is an excellent opportunity to grow.

This is a salaried, plus bonus, inside sales position centered on outbound calling, client communication, and meeting production goals.

Key Responsibilities

1Manage inbound and mostly outbound calls with clients.

2Use our software to reach clients through multiple channels.

3Transfer calls to the correct team member when needed.

4Meet or exceed individual customer service and production goals.

Required Qualifications

Comfortable with a high volume of outbound calling.

Able to learn multiple software programs quickly and comfortable with technology.

Excellent verbal communication, listening, interpersonal, and organizational skills.

Preferred Qualifications

Prior experience in customer service, call center, hospitality, retail, or sales.

Experience in a commission- or goal-based role.

Skills & Competencies

Dedication to service that exceeds client expectations and builds loyalty.

Strong attention to detail while consistently meeting production goals.

Ability to multitask and manage personal productivity.

Comfortable working in Salesforce (our CRM) and Encompass by ICE Mortgage Technology (our loan origination platform); prior hands-on experience with either is a plus, and we train the right person.

Comfortable using modern AI tools to work more efficiently - for example, drafting and paraphrasing emails, summarizing documents, and sharpening written communication - while always handling client and company information securely.

Collaborative and solutions-oriented, with a habit of picking up the phone to resolve issues directly across sales, processing, underwriting, and closing.

Benefits & Support

401(k) / retirement planHealth insuranceDental insuranceVision insuranceLife insuranceHealth savings account (HSA)Paid time offProfessional development support

Specific benefits may vary by role and eligibility.

Licensing & Compliance

No mortgage license is required for this role.
All team members are expected to follow company and regulatory standards.

Application Questions

How many years of experience do you have making outbound calls?
How many years of experience do you have in commission- or goal-based roles?

You will answer these when you apply. Fields marked * are required.

Equal Employment Opportunity

Homestead Financial Mortgage is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.